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Frequently asked questions
Answers to the most common questions about shopping and selling on Gottit.
Ordering and Shipping
How do I place an order?
What are your shipping/delivery costs?
How long does shipping take?
Do you ship internationally?
What is your return policy?
Payment and Security
What payment methods do you accept?
Is your website secure?
How do you protect my personal information?
Products and Services
How do I know if a product is in stock?
Can I customize a product?
What is your warranty policy?
Secure Delivery Code
What is a Secure Delivery Code?
Where can I find my Secure Delivery Code?
When do I need to use the Secure Delivery Code?
Is my Secure Delivery Code the same for all orders?
What if I can't find my Secure Delivery Code?
What if I forgot my Secure Delivery Code when the rider arrives?
Can I share my Secure Delivery Code with someone else?
What happens if I give the wrong code to the rider?
Do I need to keep my Secure Delivery Code after the delivery?
What if the rider doesn't ask for my Secure Delivery Code?
Can I change my Secure Delivery Code after placing an order?
Customer Support
How can I contact customer support?
What are your business hours?
How do I track my order?
